Coronavirus update

NatWest Business and coronavirus: we’re here to support you

Coronavirus Business Interruption Loan Scheme (CBILS)

To support SMEs, CBILS will provide loans of up to £5 million, with no interest due for the first 12 months.

You'll need to apply for one of our loan products using the normal application process. If you are not eligible to receive finance against our standard lending criteria, we will be able to consider your application under the CBILS scheme.

Visit the government schemes page for more information.

Self-employed workers

A scheme for self-employed individuals (including members of partnerships) who have lost income due to coronavirus.

Read more on our government schemes page.

We're here to support you

Read our coronavirus guide for practical steps you can take to help your business, and how we can help.

That support may include:

Loan repayment holidays - contact your Relationship Manager. If you don't have a Relationship Manager please apply online.

Coronavirus Business Interruption Loan Scheme (CBILS).

Overdrafts (with no fees up to £5k).

Immediate access to deposit balances with no penalty.

Supporting you through difficult times

We're currently receiving an unprecedented volume of calls. We understand that many of you need our help more than ever and we're focusing our efforts to support you.

We're also dealing with the impacts of coronavirus, with our team’s capacity reduced significantly as a result. We're working hard to add more resource to help our customers.

Therefore, we're asking you not to call us unless you're in need of urgent, immediate assistance.

You can find up-to-date information and help for the most commonly asked questions below. We have lots of tools and advice on our website, including details of government support schemes and how to apply to quickly provide the support you need.

Due to increased demand it’s taking us longer to process applications, please bear with us. Thank you for your understanding and patience.

How to contact us

If your query isn’t urgent we’re still here to support you with other ways to bank. You may prefer to use one of these options:

Online Banking

Online Banking, Bankline or our mobile app will be the quickest way to complete your banking with us.

Online Banking


24/7 secure messaging

If you have a query that can’t be answered online, please use 24/7 secure messaging through Online Banking or our mobile app.

How do I use 24/7 messaging?

Social media

You can send us a private message on Twitter.


If you can’t find the support you need on our website, or are in financial distress:

For the latest information about CBILS, visit our Government Scheme page.

To request a repayment holiday apply online, or if you have a Relationship Manager, contact them directly.

Speak to your Relationship Manager to discuss any other needs.

Call NatWest Business Banking on 0345 711 4477 (+44 870 511 4477 from overseas) or 18001 0345 711 4477 for Relay UK but please bear in mind wait times will be much longer than normal. While our call centres are open 24/7 for basic banking enquiries, for lending and other specialist business banking enquiries, we can only provide guidance from 9am till 5pm.

Practical steps for your business

Cash flow and working capital

Businesses may experience disruption to their supply chain, as stock availability may drop, and lead times increase.

Exchange rates and international payments

Consider reducing exposure to exchange-rate fluctuations and simplify international payments.

Protect yourself and others

Follow Public Health England (PHE) precautions to help prevent the spread of infection.

Business Continuity Plan

Identify essential operations and make plans if employee absence is a threat.

Protect your business from fraudsters

Fraudsters are exploiting the spread of COVID-19 coronavirus to attempt a variety of scams and cybercrime. Visit our Security Centre for information on how to protect your business from the latest threats.