Log on security
When you log on to Bankline, encrypted information protect your details. Logging on requires a combination of unique passwords, PINs and user IDs to access the service. You can even decide how often users must change their passwords for optimum security.
Only designated users for your business can access Bankline. When you start using the service, we'll give your organisation a unique ID code (the ‘Customer ID') and other security information.
Security & payments
To make payments or some inter-account transfers you'll need authorisation via a smartcard and smartcard reader, giving you another layer of security. You will have an appointed Bankline administrator within your business who will be issued with a smartcard, and they can create additional authorised users.
Each authorised user has their own smartcard, which is used in conjunction with a smartcard reader. Without the smartcard, the transaction or change can’t be made.
Keeping your information secure
Bankline security protects the connection between our secure server and your browser. We also monitor and defend against attacks.
Enjoy full control of who uses the service and what they can do. You can limit the functions each user can perform, by defining individual account access. If you need to investigate transactions, your administrator can request the audit log.
Once you start using Bankline, we’ll store your balance and transaction data and so that you can access up to 15 months’ data online.
We’ll store audit information for seven years (subject to terms and conditions).
We recommend your organisation maintains up-to-date anti-virus and firewall software on all computers, to protect you from new threats as they emerge.
Phishing for information
Fraudsters use many techniques to obtain customers' passwords and security credentials. We’ll never ask you for a complete set of security details on any web page or via email.
Also, we’ll never ask for your security challenge code from your smartcard and reader to log on or confirm your identity.