Customer information

Service status

Our service status

See when we'll be upgrading our services and check if any of our services are experiencing issues. 

So we don't cause you too much disruption, we do essential maintenance in the early hours of the morning from 02:00 to 02:40. When we have work planned outside of these times, we will provide an update and give you the specific times and services affected.

Online and Mobile services


Service working normally

Bankline Mobile

Service working normally

Autopay Online

Service working normally

Autopay Online Plus

Service working normally

Cash and Coin Order Forms

Service working normally

Direct channels

Bankline Direct

Service working normally

Data services

Services working normally

Online Banking and Branch updates

If you're a Business banking customer using Online Banking or require branch services, click here to see any planned maintenance or service disruptions.

Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

Something else we can help with?