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Support Centre

Customer information

Coronavirus update

We are committed to supporting our customers who may be affected by the Coronavirus (Covid-19).

If your business has been impacted by Coronavirus, our teams are here to support you.

  • In the event your travel is limited, you can manage your banking through Bankline or Online Banking and our Mobile Apps
  • If your workforce is affected, Our NatWest Mentor service is your expert in employment law & HR, health & safety and environmental management. We may be able to provide you with the consultancy and advice needed to help your business. Mentor services incur a fee.
  • If you’re concerned with the financial impact of Coronavirus on your business, your supply chain or your cashflow, see how we can support you.

If you need our help:

  • Talk to your Relationship Manager
  • Call NatWest Business Banking on 0345 711 4477

Flybe ceases trading

Flybe ceased trading on Thursday 5th March and has now entered administration.

As a result we are currently experiencing higher than normal call volumes.

If you’re currently on a trip please contact Flybe for further guidance.

If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.

If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

Support for customers affected by floods

NatWest is committed to supporting our customers affected by the recent serious flooding across UK.

Impacted customers are encouraged to get in touch to understand the unique support and guidance that could be offered to their business.

Our service updates

See when we'll be upgrading our services and check if any of our services are experiencing issues.

All services working normally

Planned upgrades

Only Applicable for customers who have migrated to New Bankline

We’re making behind the scene changes to New Bankline and Bankline Mobile this weekend. For more information, including dates and times, please select the relevant service above.

Other updates

To see service updates for personal and online banking customers, click here.

Something else we can help with?

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