Customer information

Service status

Our service status

**Due to an industry wide issue there are delays in the processing of Inbound and Outbound Euro payments made on 23/10, they are expected to process throughout the day on Monday 26/10**

See when we'll be upgrading our services and check if any of our services are experiencing issues. 

So we don't cause you too much disruption, we do essential maintenance in the early hours of the morning from 02:00 to 02:40. When we have work planned outside of these times, we will provide an update and give you the specific times and services affected.

Online and Mobile services


Service working normally

Bankline Mobile

Service working normally

Autopay Online

Service working normally

Autopay Online Plus

Service working normally

Cash and Coin Order Forms

Service temporarily unavailable

Unfortunately our online Cash and Coin Order Forms are temporarily unavailable. Please contact your Customer Service Centre who can complete Cash and Coin Orders on your behalf:

Business Banking Customers – 0345 711 4477

Corporate Banking Customers – Please contact your Customer Service Team or Relationship Manager


Direct channels

Bankline Direct

Service working normally

Data services

Services working normally

Online Banking and Branch updates

If you're a Business banking customer using Online Banking or require branch services, click here to see any planned maintenance or service disruptions.

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