To start the appeal process, please use this form.
What happens next?
- You will receive a notification acknowledging your request within 24 hours of receipt of the appeal (excluding weekends and bank holidays).
- If your appeal is not eligible you will be advised by email or in writing within three business days to explain why.
- Your Relationship Manager will be made aware of your appeal.
How long will it take to process my appeal?
- We are committed to providing you with a response within 30 days of receiving your appeal (85% of appeals are resolved within 15 business days).
- We will confirm our decision by email or in writing to you.
What to do if you don't have the right of appeal?
If your appeal doesn't fall under the 'Can I appeal?' guidelines above, then you may want to make a formal complaint.
You have the right to refer the matter to the Financial Ombudsman Service. While borrowing decisions would not normally fall within the Ombudsman's jurisdiction, they may review decisions on a case-by-case basis.