Protect your business

Fraud and security guidance to help you beat the criminals

Learn how to protect your business, suppliers and customers from loss.

This page provides information on how to report fraud and the support we offer you to stay safe.

Scams to watch out for

Invoice redirection

Have you received an unexpected request to change bank details from a supplier?

Bogus Boss

Have you received an urgent request to transfer funds from a colleague that doesn't seem right?

Telephone fraud

Fraudsters are known to impersonate the bank and other trusted organisations to trick you.

Phishing emails

Have you received an unexpected email asking you to take action? 

Cyber threats

Fraudsters are known to use malicious software to compromise your devices.

Insider fraud

Are you being defrauded from within your organisation?

Text message fraud

SMS can be used to trick you into divulging personal or sensitive information.

Purchase scams

Because they rely on the anonymity of the internet, it can be hard to spot a purchase scam.

Investment fraud

Fake investment websites can be hard to tell apart from the real thing.

Remember these tips to help keep your business safe

Never rely on just an email to validate a payment. Contact the sender on a trusted number.

The bank will never telephone asking you to transfer money to a new account.

If you receive a request from a supplier to update bank account details, always call back to check it's genuine.

The latest fraud insights to help your business

Browse the NatWest Business Hub to see the latest insights and guidance to help you protect your business from fraudsters.

Confirmation of Payee: It’s all in the name

Money back guarantee: tackling refund fraud

Fighting fraud in professional services

To beat fraud always think twice

Learn how to protect your business, suppliers and customers from loss.


Always think twice and make double checking second nature.

Tell us about suspicious emails, phone calls or texts

Fake NatWest emails

If you've received a suspicious email which claims to be from us, please forward to phishing@natwest.com

Bogus bank calls

Have you received a suspicious call? Are you worried you’ve given away personal information? Call us now on 03457 888 444 (+44 3457 888 444 if you are overseas). Our lines are open 24 hours a day.

Suspicious texts

Have you received a suspicious text claiming to be from NatWest? Send it on to 88355. Standard network rates apply.

Make and recieve payments safely

Electronic payment security

Electronic payments can have great benefits, but it's important to make sure they are secure.

Cheque payment security

Cheques can be a target of criminals. Follow our advice to help protect yourself from loss.

Card payments

Help with card transactions

Find the support you need to resolve the most common business debit and credit card payment issues.

Card payment security

Learn how to make and receive card payments securely, and the warning signs to look out for.

Tyl by NatWest

Take card payments anytime, anywhere. Get next business day settlement and understand your business better. 

Fees and eligibility criteria apply.

Working with the NCSC to help SMEs

We’re collaborating with the National Cyber Security Centre (NCSC) to bring you the latest cyber security advice and support.

The NCSC guide for small and medium sized businesses is an excellent place to start. It provides simple steps you can take to improve your security. 

Visit the NCSC business guide

You can also test your business’s readiness and practice your response with the NCSC’s online tool.

Further help and information

Anything else we can help with?

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