Support Centre

How can we help?

Coronavirus update

The latest guidance and support for businesses affected by coronavirus can be found on our dedicated hub

Visit the government scheme page for information about the Coronavirus Business Interruption Loan Scheme (CBILS), including eligibility and how to apply.

Find answers in our Frequently Asked Questions

Do your business banking online

For simpler, more convenient, 24/7 banking. See how you can manage your accounts, cards, overdrafts and more.

Helping you through Brexit

With Brexit comes challenges and opportunities. We’re committed to working with you to help your business succeed.

Other things worth knowing

How to avoid scams

Find out about fraudsters’ latest and most common tricks. Get tips on how to combat them. And help if your business is targeted.

How to make a complaint

To put things right, we need to know what went wrong. If you really need to complain, the simplest way is online.

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking. They include our accessible debit card, developed with the RNIB.

Support for our Business customers affected by storms and floods

NatWest is committed to supporting our Business customers affected by the recent serious flooding across UK.

Impacted Business customers are encouraged to get in touch to understand the unique support and guidance that could be offered to their business.

Some of the support we are offering includes:

  • Loan repayment holidays
  • Interest rate reductions
  • Temporary emergency loans with no fees
  • Overdraft facilities
  • Working capital support
  • Helping with financing strategies via access to specialist bank staff
  • Customers with deposit balances in Notice and/or Fixed Term products have immediate access to cash before 31st March, with no penalty for immediate access, and credit interest will accrue to the date of balance withdrawal 

If you've been affected by flooding in your area, our teams are here to support you.

If you need our help:

  • Talk to your Relationship Manager
  • Call Natwest Business Banking on 0345 711 4477

Subject  to normal credit approval procedures. Loan repayment holidays and reduced payments will continue to accrue interest therefore you may pay more in the long term.


Get in touch

Need to talk to us? There are lots of ways to get in touch.

Other ways to get help

icon-twitter-black Created with Sketch.
icon-visit-us-in-branch-locator-premier-berry Created with Sketch.