Managing your accounts

You can update your email address and phone number via Online Banking. Once logged in, go to ‘Your details’ in the top menu.  If you need any help, click the Support button there.

The quickest way to order statements is to use Online Banking.

Once logged in, go to ‘Statements’ then ‘Your accounts’. If you need any help, click the Support button there.

If you don’t have Online Banking yet, you can get started now. All you need is your account number and sort code.

To add or remove signatories on your business account you’ll need to complete a digital form. You can find it here:

 Manage your signatories

You can update your business name (Ltd Company only), your business address or primary contact using our digital form.

Change your details form

You can also change your address using Webchat. Start a chat with us by clicking ‘Chat now’. You’ll need your card and card reader to hand.

To change your business name for all business entities:

Submit your request in writing. The request must include the following details:

Written authorisation from the signatories on the account approving the name change (a one to sign account would require one signature, two-to-sign would require two signatories)

• Sort Code
• Account Numbers
• Existing account name
• Details of the new account name
• Reason for the change and date that it will come into effect

The request should then be sent directly to:

Chatham Customer Service Centre

Waterside Court
Chatham Maritime
Chatham Kent
ME4 4RT

Once received, and as long as all paperwork is complete and accurate, requests will be actioned within two to three business days.

To change the frequency of your statements you'll need to speak to our webchat team. 

Our team will be here to help you 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm Sundays.

Click 'Chat now' to get started.

You can view your balances when you log in to Online Banking. You’ll find your balance and available balances on the ‘Account Summary’ page.

If you don’t have Online Banking yet, you can get started now. All you need is your account number and sort code.

The quickest way to create, amend or cancel standing orders is via Online Banking.

Once you’re logged in, go to ‘Payments and transfers’ then ‘Manage standing orders’.

If you don’t have Online Banking

If you don’t have access to Online Banking, you can manage your standing orders using our digital form. The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

If you don’t have Online Banking yet, you can learn more here.

You’ll need to contact the organisation you want to set up the direct debit with. They’ll provide you with a direct debit mandate form to sign. Once you’ve signed it, they’ll arrange for the direct debit to be set up with us.

On the form, you’ll need to include:

• Your name and address
• The address of your bank
• Your account number and sort code
• The name(s) on the bank account

Newly set up direct debits will appear in Online Banking as soon as the first payment is sent.

If you have online banking, log in and ask Cora to stop a cheque. We’ll ask for the details, and as long as the cheque hasn't been presented for payment, we'll cancel it. Select 'Need help' to chat after you log in. You can access this service 24/7.

If you don't have online banking, select 'Chat now' from our web pages and we'll connect you to someone who can help. This service is available 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm Sundays.

You can sign up for online banking here. You'll need your account number and sort code.

The quickest way to move money between your accounts is to use Online Banking.

Once logged in, go to 'Payments and transfers' then 'Make a payment or transfer’.  If you need any help, click the Support button there.

If you don’t have Online Banking yet, it’s easy to get started. All you need is your account number and sort code.

The quickest way to report your card lost, damaged or stolen and order a new one is via Online Banking.

If your debit, credit or savings card has been stolen, or you think someone may have access to your PIN, contact us here.

We’ll cancel the card immediately and send you a new PIN.

You should check your statement to make sure there are no unfamiliar transactions, before we cancel the card.

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives.

If your card is damaged/not working, you can also order a replacement card online via Cards OnLine or Clearspend.

Complete the form below to add or remove a cardholder on your credit card.

Please print it off, complete it and send it back to our Cards Customer Service team.

Download additional card holder form