Managing your accounts

The quickest way to order account statements is via Online Banking or the mobile app.

Log in to Online Banking, go to ‘Statements’ then ‘Your accounts’.  

You can sign up for Online Banking here. You'll need your account number and sort code.

To amend your statement preferences:

You'll need to speak to our webchat team to change the frequency of your statements.

Our team are here to help you 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays. 

Click 'Chat now' to get started.

The quickest way to make payments and pay bills is to use Online Banking or the mobile app.

Once logged in to Online Banking, go to ‘Payments and transfers’ in the top menu and select "Make a payment".

If you’re using the mobile app, choose the correct account and then select what you want to do.

If you don’t have Online Banking yet, you can sign up here. All you need is your account number and sort code.

The quickest way to cancel a Direct Debit is to use Online Banking. 

Once logged in, from the 'Direct debits' section, select 'Manage direct debits'.  If you need any help, click the support button there.

You can also use the mobile banking app. Choose the correct account and then select ‘Direct debits’.

If you don’t have access to Online Banking:

You can cancel a Direct Debit using this digital form: 

Cancel Direct Debit form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Get more information on timescales and when to cancel a Direct Debit.

The quickest way to order certificates of interest or balance is via  Online Banking, where Cora, our digital assistant, can do this for you

Just log in, select Select ‘Need help’, then ‘Chat now’ and type  ‘order certificate of balance’.  Cora will take the details and process the request for you.

Log in to Online Banking

You can also order a certificate of balance using our digital form

Order certificate of interest

If you have Online Banking or the mobile app:

Log in to Online Banking, go to the 'Statements' menu and selecting the relevant option in ‘Your accounts’.

You can also do this using the mobile app. Choose the correct account and select ‘Documents’.

If you don’t have Online Banking:

You can also order a certificate of interest using our digital form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

The quickest way to change your business primary contact is via Online Banking or the mobile app.

Once you’re logged in to Online Banking, Cora, our digital assistant, can change your primary contact details, anytime.

Click ‘Need help’, then ‘Chat now’ or when using the mobile app, tap ‘Help’, then ‘Message us’. Then ask Cora to ‘change main business contact’. She’ll take the details and process your request.

If you don’t have Online Banking

You can update the primary contact for your business using this digital form: 

Change your details form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.