Managing your accounts

The quickest way to order statements is to use Online Banking.

Once logged in, go to ‘Statements’ then ‘Your accounts’. If you need any help, click the Support button there.

If you don’t have Online Banking yet, you can get started now. All you need is your account number and sort code.

You can update your email address and phone number via Online Banking. Once logged in, go to ‘Your details’ in the top menu.  If you need any help, click the Support button there.

There’s a digital form to complete to add or remove signatories for your business accounts.

Complete this form to change your signatories

For help on how to complete it, or if you're a commercial customer with a turnover of £2m and above, you can go to manage your signatories.

*This form is currently unavailable to download in Google Chrome browser. Please use an alternative browser.

To change your address start a chat with us by clicking ‘Chat now’. You’ll need your card and card reader to hand.

We'll be here to help you 8am to 8pm, Monday to Friday, and 9am to 2pm Saturdays.

If you don’t have access to a card reader, complete this digital form to change your business, statement or currency account address.

You can view your balances when you log in to Online Banking. You’ll find your balance and available balances on the ‘Account Summary’ page.

If you don’t have Online Banking yet, you can get started now. All you need is your account number and sort code.

The quickest way to create, amend or cancel standing orders is via Online Banking.

Once you’re logged in, go to ‘Payments and transfers’ then ‘Manage standing orders’.

If you don’t have access to Online Banking, you can also do this by webchat. Just click ‘Chat now’ and we’ll connect to you to an adviser.

They’ll be here to help you Monday to Friday, 8am to 8pm, and 9am to 2pm on Saturdays.

If you don’t have Online Banking yet, it’s easy to get started. All you need is your account number and sort code.

You’ll need to contact the organisation you want to set up the direct debit with. They’ll provide you with a direct debit mandate form to sign. Once you’ve signed it, they’ll arrange for the direct debit to be set up with us.

On the form, you’ll need to include:

• Your name and address
• The address of your bank
• Your account number and sort code
• The name(s) on the bank account

Newly set up direct debits will appear in Online Banking as soon as the first payment is sent.

The easiest way to make payments and pay bills is by using Online Banking. More information on how to make a payment

If you don't have Online Banking yoou can get yourself set up to Online Banking here. It will only take a few minutes and you will need your account number and sort code.

If you don't have Online Banking, you can speak with a Webchat agent by clicking ‘Chat now’. Someone will be here to help you 8am to 8pm, Monday to Friday, and 9am to 2pm Saturdays.

The quickest way to report your card lost, damaged or stolen and order a new one is via Online Banking.

If your debit, credit or savings card has been stolen, or you think someone may have access to your PIN, contact us here.

We’ll cancel the card immediately and send you a new PIN.

You should check your statement to make sure there are no unfamiliar transactions, before we cancel the card.

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives.

If your card is damaged/not working, you can also order a replacement card online via Cards OnLine or Clearspend.

Complete the form below to add or remove a cardholder on your credit card.

Please print it off, complete it and send it back to our Cards Customer Service team.

Downlaod additional card holder form