Manage your signatories

Updating a signatory on your business account normally takes 7-10 working days if the form is completed and submitted online.

Occasionally there may be delays if we need to contact you for further information, or if the form has been completed incorrectly.

No. The only way to add or remove signatories to your account is by filling in the signatory mandate form.

Please fully complete the Business Account Mandate form above and submit it to us online so we can process your changes quickly.

If you need some help filling out the form, please get in touch with our team on:

UK: 0345 711 4477 (24 hours)

Overseas: +44 870 511 4477

Please refer to the guidance provided on the form about how to upload your signatures correctly.

How to provide an acceptable signature

Write your signature in black ink on plain white paper and ensure that no other writing or markings are visible in the photo.

Take a photograph of your handwritten signature. You can use any camera enabled device to take a photo.

Make sure the image of your signature is clear and of good quality. Make sure there are no shadows affecting the visibility of your signature and crop any excess paper or background from your signature image.

When uploading the signature image

Select anywhere in the signature box within the form as this will load the files saved to your computer.

Select the saved file that is an image of your signature and your signature should then appear within the signature box on this form.

Your signature should fill the signature box – very small and unclear images of signatures may not be accepted and will lead to delays with processing.

If you do not have Adobe Acrobat Reader download it here.

If you are asked to save the file, make a note of where the file is saved. Usually this will be in the Downloads Folder.

Once the file has completed downloading, open Adobe Acrobat Reader and then open the downloaded PDF file (choose File Open). Once open, continue to complete the form and submit it online.

You may also locate the saved file by opening your browser and then opening your Download Folder/List. Select Open File and continue to complete the form.

If you are using Internet Explorer, locate the downloaded file in the Downloads Folder and double click on it to open the file.

If you require support please get in touch with our team on:

UK: 0345 711 4477 (24 hours)

Overseas: +44 870 511 4477

No. To download this PDF you must be using a Windows or Mac PC. Mobile devices running Android or iOS are currently not supported.

Download the form to your hard drive and then open it using Adobe Acrobat Reader.

If the business/organisation is a registered charity we will require a copy of the Minutes of the Meeting.

If the business/organisation is a registered trust we will require a copy of the Trust Deeds.

Attach the documents to the final email to us (along with your Mandate)

Please select the ‘I am providing an updated specimen of my signature’ option on the Universal Mandate form. In section 3, ‘Certification’, provide an updated signature and provide the new official position. Example: ‘authorised signatory is now a Director’.