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Manage your signatories

Add or remove signatories on your business account

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Download signatory mandate

Important information

FAQs

Business Account Mandate

Fill in the Business Account Mandate below if you would like to do one or more of the following:

Add or remove a signatory (or signatories)

Update your specimen signature

Change your signing rules

To use the online form you must download and save the file onto your desktop before completing.

Once you have fully completed the online form, click 'Submit' at the end of the form and follow the instructions to send it back to us electronically.

If we need any more information a member of our team will contact you.

Please do not shorten or abbreviate any information, including business or trading names, when completing the form.

Take care when uploading signatures onto the form and follow the guidance provided.

Ensure signatures are clear. Authorisers signing this form must match their signatures to the versions we hold in our records.

Download the Business Account Mandate

The fastest way to make the necessary changes is to complete and submit the form online.

• Download the form to your Windows or MAC PC hard drive

• Select ‘save as’ and locate a folder to save the form onto your Windows or MAC PC

• Once saved you will be able to open and complete the form

Please make sure you read the section 'Help with completing this form' below before starting this form to help you with your submission.

Business Account Signatory Mandate form (PDF, 1MB)

Use Adobe Acrobat Reader to open the form once saved on your hard drive for completion. To download the form you must be using a Windows or MAC PC. Mobile devices running Android or iOS are currently not supported.

If you do not have Adobe Acrobat Reader, click the link below for a free download. Please note we are not responsible for content on third party websites.

Download Adobe Acrobat Reader

Help with completing this form

Adding a signatory

How to add a signatory.

Adding a signatory in detail Close

How to add a signatory

Once you and the signatory/ signatories you want to add have completed and digitally signed the Mandate, we will try to electronically verify any new parties.

If we are unable to verify them, we will contact you to request further details.

If you require additional help, please get in touch with us on:

UK: 0345 711 4477 (24 hours)

Overseas: +44 870 511 4477

Minicom: 0800 917 0526

Updating an existing signatory

How to update your signature.

Updating your signature in detail Close

How to provide an updated signature

Once the existing signatory/ signatories have completed and digitally signed the Mandate, we will attempt to verify the identification of any existing parties electronically.

If we are unable to electronically verify them, we will contact you to request further details.

Ensure the signatures are clear and inline with the guidance provided. The authoriser/authorisers signing the form must match their signatures with the versions we hold in our records.

Tips for signing the mandate

Some useful information when filling out the mandate.

Key points to remember in detail Close

Don't forget the following

Don’t forget the following when preparing your signature for digital upload:

Handwrite your signature on a blank, white sheet of paper in black ink.

Take a clear photo of your signature, making sure the full signature is in shot.

Re-take the photo if the image appears dark or faint. Refer to the guidance provided for an example.

Save the photo to your PC/ MAC to save you time when completing the form.

Save the signature as a jpg.

Remember signatories should sign the form before it is submitted.

Tips for charities and trusts

If the business/organisation is a registered charity or trust we require additional information.

Minutes of Meetings and Trust Deeds Close

If the business/organisation is a registered charity we will require a copy of the Minutes of the Meeting.

If the business/organisation is a registered trust we will require a copy of the Trust Deeds.

Attach the documents to the final email to us (along with your Mandate).

Frequently asked questions

How long does it take to update a signatory on my business account?

How can I get additional support to add or remove signatories on my account?

Can I add or remove signatories via online banking?

Can I download and complete the mandate form on a mobile device?

I do not have Adobe Acrobat Reader. How do I download the form?

If you do not have Adobe Acrobat Reader download it here.

If you are asked to save the file, make a note of where the file is saved. Usually this will be in the Downloads Folder.

Once the file has completed downloading, open Adobe Acrobat Reader and then open the downloaded PDF file (choose File Open). Once open, continue to complete the form and submit it online.

You may also locate the saved file by opening your browser and then opening your Download Folder/List. Select Open File and continue to complete the form.

If you are using Internet Explorer, locate the downloaded file in the Downloads Folder and double click on it to open the file.

If you require support please get in touch with our team on:

UK: 0345 711 44 77 (24 hours)

Overseas: +44 870 511 4477

How do I add a signature onto the form?

How to provide an acceptable signature

Write your signature in black ink on plain white paper and ensure that no other writing or markings are visible in the photo.

Take a photograph of your handwritten signature. You can use any camera enabled device to take a photo.

Make sure the image of your signature is clear and of good quality. Make sure there are no shadows affecting the visibility of your signature and crop any excess paper or background from your signature image.

When uploading the signature image

Select anywhere in the signature box within the form as this will load the files saved to your computer.

Select the saved file that is an image of your signature and your signature should then appear within the signature box on this form.

Your signature should fill the signature box – very small and unclear images of signatures may not be accepted and will lead to delays with processing.