Charterhouse Research Business Banking Survey. NatWest’s No. 1 position based on proportion of ‘excellent’ ratings (excluding 'don't know') for Relationship Management service (and other Relationship measures) as rated by NatWest’s customers with annual turnover of £2m - £25m in England & Wales. No. 1 position based on comparison with ratings of competitor banks by their customers. Data is 4 quarter rolled data YE Q4 16 weighted by region and turnover. Total respondents 1968, NatWest 491.
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