Everything you need to stay safe and secure

Report a fraud or cyber crime

Our common questions can help support you reporting a fraud or cyber crime. 

Protect your business from coronavirus-related scams

With remote working increasingly common, remember that anywhere staff might work becomes an extension of your workplace and security needs to be maintained at the same level.

It’s especially important for employees to be aware of the dangers that fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cybercrime.

Employees should be continually reminded of the risks of fraud and cybercrime, and what they should do:

Think Twice

Malicious redirection (where the victim intends to pay one person, but the criminal directs them to pay someone else) remains one of the highest fraud threats business customers face.

Watch this short film on how you can take some simple steps to protect your business.

Thor Foresight Enterprise

NatWest have partnered with Heimdal to offer Bankline users the latest security software, Thor Foresight Enterprise. It’s a comprehensive product that helps protect against financial malware, ransomware and other cyber attacks.  For Bankline customers, we’re offering one free license to use on up to 10 devices. If you choose to install on more than 10 devices, fees will apply.

What Heimdal Security says about Thor Foresight Enterprise:

  • Assists with protection against ransomware, malware and other advanced cyber threats.
  • Continuous traffic scanning that proactively blocks ransomware and financial malware.
  • Automatic application of security patches and software updates to protect you from new & emerging threats.
  • GDPR-compliant, advanced computer security.

To find out more, includin system requirements, or to register

Protecting your business online

We’re working with the National Cyber Security Centre (NCSC) to bring you the latest cyber security support.

The NCSC small business guide is an excellent place to start. It provides simple steps you can take to improve your security.

You can also test your business’s readiness and practice your response with the NCSC’s online tool.

“Protecting your organisation really doesn’t have to be daunting. Most cyber threats are preventable by implementing some basic controls.” – SME Lead, NCSC

Latest fraud trends and information

Dual Authorisation?

Dual Authorisation makes life much harder for fraudsters because they'd need to compromise multiple user profiles to succeed. With this setting turned on, two individual Bankline users need to authorise a payment instruction using their Bankline smartcards.

Find out more about Dual Authorisation

Do you want to report a fraud or cyber crime on Bankline?

If you suspect fraudulent activity on Bankline, call:

UK: 0800 161 5157

Lines open: Monday to Friday, 7am-8pm

If you need any other help, please contact your Relationship Team.

To report other suspicious activity, call:

UK: 0800 161 5151

Lines open: Monday to Friday, 8am - 8pm | Saturday, 8am - 6pm | Sunday, 9am - 5pm

If you need any other help, please contact your Relationship Team.

Other ways to get help

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