New Bankline

Latest information and improvements

New Bankline navigation

We’ve listened to feedback and improved access to the features still on original Bankline. Your new Bankline dashboard, coming soon, has links to all the functionality you had on original Bankline, including payment summary, messages and administration. For now, these will look the same as on original Bankline, but we’ll replace them over time with revised versions. 

Handy tips for new Bankline

Coming next…

International payments

Our next big feature, launching this autumn, is International payments. We’ve redesigned the process to make it smarter and easier to use, with rules built in to help you avoid common mistakes. 


From 14 September 2019, updates to the Payment Services Directive (PSD2) come into effect, which will change the way you use Bankline. It’s important that you know what you need to do ahead of the changes. Learn more about PSD2 here.

Contact us

You can also call the Helpdesk on the number shown:

0345 300 4108

TextRelay number: 18001 0345 300 4108

Lines open Monday-Friday, 8am-6pm

If you’d like to give feedback on the service you can contact us at banklinefeedback@natwest.com

Read our Quick Start Guide

When using new Bankline you can chat online with the Bankline helpdesk, Webchat can be found in ‘Support’ alongside the common questions.

If you’re having any difficulties using new Bankline, take a look at our support guide and common questions. Select ‘Help me’ below to view the guide and you’ll find the common questions under ‘Support’ when you’re using new Bankline.