Natwest | Post Office Business banking

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Post Office banking

Post Office services

Find out more about the services available to you

My nearest Post Office
Banking at the Post Office

What can I do at the Post Office?

View services available at the Post Office

We’ve increased the number of services available at thousands of Post Office outlets across the UK.

 

As a NatWest customer, you can:

  • Pay in cash with a pre-printed paying in slip or chip and PIN debit card
  • Deposit cheques with a printed paying-in slip
  • Exchange cash for coin using the Post Office Change Giving service – you must register for this service
  • Withdraw cash using your debit card and PIN
  • Get your balance using your debit card and PIN

What you need to know

A guide to Post Office banking

  • Post Offices have various cut-off times and services, so do check with the Post Office you wish to use to see what they offer and what their cut-off time is for deposits, as this can impact when any deposit you make credits your account. Cash paid in at a Post Office using a Visa Debit card will be added to your NatWest account immediately
  • Cash paid in using a paying-in slip will be added to your NatWest account by the end of the next working day, if paid in before the Post Office cut off time. If missed, this will be two working days. 
  • Cheques paid into the Post Office will be added to your NatWest account when we receive them from the Post Office, which is normally within two working days. Cheques will follow the normal cheque clearing cycle once we have received them.  Please note, sometimes it might take a little longer for cheques to reach us from the Post Office
  • You can’t mix cash and cheque payments, this will need to be two separate transactions
  • Services at the Post Office are subject to the same charges as our branches
Services available

Cash pay in

Pay in cash with a pre-printed paying-in slip or chip and PIN debit card

What you need

Cash to be paid in and pre-printed paying-in slip or chip and PIN debit card

 

Transaction Limit

  • Coin deposits must not exceed £250. 
  • Regular deposits of £10,000+ per week are by arrangement only. Please contact us or speak to your Relationship Manager to arrange

Transaction timescales

  • Cash paid through the Post Office will be added to a NatWest account when we receive it from the Post Office, which is usually within two working days.
  • Please note that sometimes it might take longer to reach us
  • Cash deposited with a chip and PIN debit card will show in account immediately

Mixed pay-ins

Please note that cash and cheques cannot be mixed when carrying out a ‘Paying-in cash with slip’ transaction. Separate paying-in slips are required.

 

Post Office cut off times

‘Paying-in services’ transaction timescales are subject to Post Office cut off times. This is the point of time in which the banking transactions are collected from the Post Office

Cheque pay in

Pay in a cheque with a pre-printed paying-in slip

What you need

  • Cheque to be paid in and pre-printed paying in slip
  • NatWest Post Office cheque deposit envelope (available only from the Post Office)

Transaction Limit

  • A pre-printed paying-in slip is required for every NatWest branded Post Office cheque deposit envelope used.
  • Service charges may apply for each paying-in slip used

Transaction timescales

Cheques paid into the Post Office will be added to your NatWest account when we receive them from the Post Office, which is normally within two working days. Cheques will follow the normal cheque clearing cycle once we have received them.  Please note, sometimes it might take a little longer for cheques to reach us from the Post Office

 

Mixed pay-ins

You can’t mix cash and cheque payments, this will need to be two separate transactions. A pre-printed paying in slip will be needed for each transaction.

 

Post Office cut off times

‘Paying-in services’ transaction timescales are subject to Post Office cut off times. This is the point of time in which the banking transactions are collected from the Post Office

Change Giving

Order change for your business

What you need

  • You will need to register to use this service. Please contact us or speak to your Relationship Manager to arrange a valid Change Giving card provided following registration. This will be required to complete each transaction
  • Notes to be exchanged for coins only

Transaction timescales

Instant - provided the Post Office has received your change order request at least 24 hours in advance

 

Change Giving registration: Please allow approximately 15 business days for the Change Giving registration to be completed before attempting to use the service for the first time

Cash withdrawal

Withdraw cash using you debit card and pin

What you need

Bank debit card and PIN

 

Transaction Limit

Up to the value of the card limit. Subject to sufficient available funds in the account

 

Transaction timescales

Instant

Balance enquiry

What you need

Bank debit card and PIN

 

Transaction Limit

None

 

Transaction timescales

Instant

Service charges:

Services at the Post Office are subject to the same charges applicable at NatWest branches.

Please contact us or speak to your Relationship Manager for further information. How to contact us

Service at the Post Office

Banking services at the Post Office are not run by Natwest.

If you have any problems with your Post Office banking please contact them directly.

Contact the Post Office

Email the Post Office

customercare@postoffice.co.uk

 

Call the Post Office

Telephone: 03457 22 33 44
Text Phone: 0345 722 335

Lines are open from
08:15 – 18:00 Monday – Friday
08:30 – 14:00 on Saturday
 

In writing

Freepost
Post Office Customer Care

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