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How can we help?

All the help you need with Bankline in the way you want.

Starting a webchat is a really quick way to begin, just click the 'Chat now' button.

What help is available?

Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. Click the 'Chat now' button 

Our webchat team is available 8am to 6pm Monday to Friday 

Search our FAQ hub, join an interactive webinar and download user guides

You can call the Bankline Helpdesk for support with more complex queries.

Bankline Webinars

Learn from our Bankline experts in these free, interactive online sessions. Book your place on a webinar today and unlock the full potential of Bankline for your business. We have four seperate webinars that cover:

  • Getting started and managing users (30-45 mins)
  • Bankline security (30-45 mins)
  • Making payments (60 mins)
  • Getting the best out of new Bankline. (45-60 mins)

Bankline security

Visit the Bankline security centre for the latest on how to protect your business, including security resources, dual control features, and advice on common cyberattacks.

Get in touch

The quickest way to get in touch with us is via webchat. Cora our digital assistant will help with your question and connect you to the right team.

If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries.

0345 300 4108

+44 161 755 6375  (outside the UK)

Lines open 8am to 6pm, Monday to Friday. Calls may be recorded.

Customers with hearing and speech impairments can use Next Generation Text Service to contact us. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK.

Got a question about something else?