What help is available?
Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. Click the 'Chat now' button
Our webchat team is available 8am to 6pm, Monday to Friday
Search our FAQ hub, join an interactive webinar and download user guides
You can call the Bankline Helpdesk for support with more complex queries.
Find an answer to your questions in our regularly updated FAQ hub. Here are nine of the most commonly asked questions:
Bankline for Communities
Learn from our Bankline experts in these free, interactive online sessions. Book your place on a webinar today and unlock the full potential of Bankline for your business. We have four separate webinars that cover:
- Getting started and managing users (30-45 mins)
- Bankline security (30-45 mins)
- Bankline for Communities training (60 mins)
- Making payments (60 mins)
- Getting the best out of new Bankline. (45-60 mins)
Visit the Bankline security centre for the latest on how to protect your business, including security resources, dual control features, and advice on common cyberattacks.
Get in touch
Cora, your digital assistant, can quickly help with your question, or connect you to the right team. Click the chat button to begin.
If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries.
0345 300 4108
+44 1268 502128 (outside the UK)
Lines open 8am to 6pm, Monday to Friday. Calls may be recorded.
Customers with hearing and speech impairments can use Relay UK Service to contact us. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK.