Coronavirus update

NatWest Business and coronavirus: we’re here to support you

Coronavirus Business Interruption Loan Scheme (CBILS)

To support SMEs, CBILS will provide loans of up to £5 million, with no interest due for the first 12 months.

If your business has been impacted by coronavirus, we will be able to consider your application under CBILS.

Visit the government schemes page for more information.

Self-employed workers

A scheme for self-employed individuals (including members of partnerships) who have lost income due to coronavirus.

Read more on our government schemes page.

We're here to support you

Read our coronavirus guide for practical steps you can take to help your business, and how we can help.

That support may include:

Capital repayment holidays - contact your Relationship Manager. If you don't have a Relationship Manager please apply online.

Coronavirus Business Interruption Loan Scheme (CBILS).

Overdrafts (with no fees up to £5k).

Immediate access to deposit balances with no penalty.

Supporting you through difficult times

We're currently receiving an unprecedented volume of calls. We know many of you need our help more than ever. We're focusing our efforts to support you.

Although our team has reduced capacity currently, we're working to add more resource. Therefore, we're asking you not to call us unless you're in need of urgent, immediate help.

On this page you'll find answers to common questions, plus practical advice and useful links.

It’s taking us longer to process applications at this time. Please bear with us. Thanks for your understanding and patience.

How to contact us

Use WebChat to get help

The quickest way to get in touch with us is via WebChat. Click 'Chat now' to start. Our digital assistant will help with your question and connect you to the right team.

If your query isn’t urgent we’re still here to support you with other ways to bank. You may prefer to use one of these options:

Online Banking

Online Banking, Bankline or our mobile app will be the quickest way to complete your banking with us.

Online Banking


24/7 secure messaging

If you have a query that can’t be answered online, please use 24/7 secure messaging through Online Banking or our mobile app.

How do I use 24/7 messaging?

Social media

You can send us a private message on Twitter.


If you can’t find the support you need on our website, or are in financial distress:

Find out more about CBILS

For the latest information about CBILS, visit our Government Scheme page.

Request a capital repayment holiday

If you have a Relationship Manager you need to contact them in the first instance to discuss your needs.

If you do not have a Relationship Manager you can apply for a capital repayment holiday online. We will contact you within 7 days. Due to high demand it's taking longer to process applications, please bear with us.

Speak to your Relationship Manager

Speak to your Relationship Manager to discuss any other needs.

Call NatWest Business Banking on 0345 711 4477 (+44 870 711 4477 from overseas) or 18001 0345 711 4477 for Relay UK but please bear in mind wait times will be much longer than normal. While our call centres are open 24/7 for basic banking enquiries, for lending and other specialist business banking enquiries, we can only provide guidance from 9am till 5pm. If you have a Relationship Manager, contact them directly.

Practical steps for your business

Cash flow and working capital

Businesses may experience disruption to their supply chain, as stock availability may drop, and lead times increase.

Exchange rates and international payments

Consider reducing exposure to exchange-rate fluctuations and simplify international payments.

Protect yourself and others

Follow Public Health England (PHE) precautions to help prevent the spread of infection.

Business Continuity Plan

Identify essential operations and make plans if employee absence is a threat.

Protect your business from fraudsters

Fraudsters are exploiting the spread of COVID-19 coronavirus to attempt a variety of scams and cybercrime. Visit our Security Centre for information on how to protect your business from the latest threats.