If you don't have Online Banking
With Online Banking you can manage and keep track of your finances 24/7.
Cora is your digital assistant, available 24/7 to quickly answer your queries. She can help you get things done and guide you to the right place – whether that’s a webpage, an online form, or a chat with an adviser.
Cora can also complete tasks for you when you’re using Online Banking or the mobile app.
Cora doesn’t just show you how to do things. If you have Online Banking and the mobile app, Cora can do some things for you herself.
Together, they’re a great way to manage your finances.
Online Banking and Bankline are available to NatWest business account customers. The mobile app is available on selected iOS and Android devices with a UK or international mobile number in selected countries. Bankline fees may apply.
Cora is fully equipped to help Bankline administrators and users with their daily tasks. Click the chat button in Bankline, type ‘set me up’ and Cora will help you get started.
Managing roles and users
Dual controls and security settings
Opening and closing accounts
To talk to Cora, click the chat button. You'll find the button below, to the right of this and other pages, and in Online Banking, Bankline and the mobile app.
When typing a query, it helps to keep it simple, eg. ‘stop cheque’, or ‘can’t log in’.
Please wait for Cora to respond to before typing.
Cora will present you with options in a chat. Just click the buttons to answer a question or choose where to go next .
If Cora doesn’t understand or if your query needs extra support, she’ll connect you to an adviser, within working hours.