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Accountancy

Audit confirmation requests

Who is this service for?

Audit confirmation requests for mainland UK customers of NatWest can be submitted online, our preferred option, or via our paper channels.

Online requests

This is the bank's preferred method of receiving Audit Confirmation requests. This can be accessed by logging onto the Confirmation.com website.  The online requests option provides the auditor with:

  • A traceable record for each touch of the request
  • 20 business day Service Level Agreement

How to submit an online request

When submitting an online request please ensure the following standards are met.

An Authority to Disclose for:

  • a single legal entity request should be signed in accordance with the bank mandate
  • a Group level (multiple related legal entities) request should be signed in accordance with the bank mandate.  Please advise your client that up to 4 signatures can be uploaded to cover the group but at least one of these signatories should be on the main (parent) company bank mandate.

Use the standard consolidated form for:

  • single legal entity requests and give the full name (as stated on the bank statement), main account number and sort code.
  • Group level (multiple related legal entities) requests and enter the name of the main (parent) company (as stated on the bank statement) which banks with NatWest. Then upload an excel document with a list of the related legal entities, including the main (parent) company in the Group.
  1. 01

    By using the consolidated form, the bank will provide all accounts held in the name of the legal entities you have provided.

  2. 02

    If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.

  3. 03

    The request will be considered as a standard audit (balances, securities and facilities) unless facility numbers are clearly provided for trade and derivatives. Where upon, the request will be considered as a full audit (balances, securities, facilities, trade and derivatives).

  4. 04

    Requests must be submitted for NatWest banking facility only, even where the customer is served by multiple banks in the same group.

  5. 05

    The request should be with the bank at least one month in advance of the audit date.

Queries about an online request

Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.

For queries about an audit letter you have already received please issue a reconfirmation request via the online portal.  For example, if you believe an account has been missed from the banks confirmation letter.

For queries prior to receipt of the audit letter (for example, when will the banks confirmation letter be produced) please contact the Confirmation support team on:

Telephone: 0203 770 5450 

Relay UK: 18001 0203 770 5450

Email: customer.support@confirmation.com

Paper-based requests

Paper-based requests can be sent via post, fax or email faxination. 

These paper-based options provide the auditor with:

  • The bank’s acknowledgment of your request, providing a unique reference number and the expected number of business days required to complete the request
  • 25 business days Service Level Agreement, excluding postage times.

How to submit a paper-based request

When submitting a paper request please ensure the following standards are met.

An Authority to Disclose should:

  • indicate the brand the authority is for
  • include all entities within the connection
  • be signed in accordance with the bank mandate

An audit request should be on the standard templates set out by the industry:

  1. 01

    Provide the full name (as per bank statement), main account number and sort code for every related legal entity required

  2. 02

    If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.

  3. 03

    Indicate on the form if this is a standard audit (balances, securities and facilities) or full audit (balances, securities, facilities, trade and derivatives).

  4. 04

    Requests must be submitted for NatWest banking facility only, even where the customer is served by multiple banks in the same group.

  5. 05

    The request should be with the bank at least one month in advance of the audit date.

Queries about a paper based request

Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.

Contact our dedicated operations team via email.

Please do not send queries via fax or email faxination.

Contact us

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