If for some reason we haven't been able to resolve your complaint within eight weeks, or you're not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.
If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you'll need to do this within 6 months of receiving our letter.
You can contact the service by writing to:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
You can also phone them on 0800 023 4 567 or 0300 123 9 123
Visit Financial Ombudsman site
Business Banking Resolution Service (BBRS)
Register your interest in using the new dispute resolution service for UK businesses
A new, independent dispute resolution service is being established for eligible small and medium sized UK businesses that have unresolved complaints with participating banks.
The new organisation is called the BBRS and will be guided by its commitment “to do what is right, fair and reasonable at all times”.
NatWest is one of the seven participating banks which have committed to support the BBRS.
If you are interested in finding out more information or in registering your interest in using the new service, please visit the BBRS website.