Unfortunately, as much as we want to help businesses, we can’t approve all requests for lending. If we have not been able to approve your application, you can request to know the main reason why it has been unsuccessful.
There may be a number of reasons why this is the case and you should discuss it with your Relationship Manager to find out if anything can be done to improve your chances of future success. We will then discuss this with you to find out if there are alternative options both through the bank and other schemes, which may provide funding.
How to appeal
We’re committed to supporting small and medium-sized enterprises by making credit and working capital facilities available to viable businesses. As part of this commitment, we provide a transparent and open appeals process for customers who feel that a formal credit application has been unfairly declined.
All appeals will be reviewed by our independent appeals team, who will make sure that the appropriate information was correctly factored into the original decision.