Malware | NatWest



Are you safe from malicious computer viruses?

Quick guide (PDF,759KB)
What is Malware?
  • Malware is malicious software used to infect or access your computer.
  • This includes computer viruses, Trojans, Spyware, Ransomware and more.
  • Your computer may be infected by following a link, downloading online attachments or opening an attachment in an unsolicited/phishing email.
  • Once activated Malware can redirect you to bogus Bankline screens, display on screen prompts and warning messages designed to persuade you to enter security information.
  • Ransomware can take control and encrypt your files and demand a ransom to release them and restore your data.
  • Once infected your computer is likely to run slowly as the malicious software works to intercept the data, particularly when you are logging in to things such as Bankline. 
Protect yourself and your business from Malware
  • Treat all unsolicited emails, particularly those containing attachments with caution, don’t open or download anything you are not sure about. Check the email address and if suspicious forward to
  • Be careful of the websites you visit and when downloading content that appears attractive or useful. It may be downloading potential Malware on to your computer. Check it is genuine and from an official source.
  • Keep your browser updated to the latest version to ensure your browser security protection is as up to date as possible. 
Do you want to report a fraud or cyber crime?
If you suspect fraudulent activity on Bankline, call:

UK: 0800 161 5157 

Lines open: Monday to Friday, 7am-8pm

To report other suspicious activity, call:

UK: 0800 161 5151 

Lines open: Monday to Friday, 7am-8pm

If you need any other help, please contact your Relationship Team.

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