Bankline helpdesk and top tips | NatWest

Bankline helpdesk and top tips

What does the Bankline helpdesk support?
Bankline helpdesk can support
  • Logging into Bankline
  • Managing Bankline users and roles
  • Setting up payments on Bankline
  • Managing accounts on Bankline
  • Help using the features of Bankline
  • Advice on how to find information in Bankline
  • Help with bulk payments and templates
  • Bankline Mobile queries
Bankline helpdesk can NOT support
  • Providing balances and statements
  • Providing historic statements
  • Managing payments that are “held awaiting funds”
  • Setting up standing orders
  • Stopping cheques
  • Recalling faster payments
  • Cancelling payments

Please contact your Customer Services team who will be able to help you with the information above not covered by the Bankline helpdesk.

Add your signposting title here… Top tips
Bankline mobile app
Using Bankline on the move?

Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. Bankline Mobile gives you time back and the power to act from anywhere.

Find out more
Need support with Bankline?

1. Self-serve

2. Web chat

3. Call us

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