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Accessibility

We've committed to making our services available to everyone

Banking my Way

Banking my Way is a free service that allows you to record information about the support or adjustments you need to make it easier to bank with us.

We'll share the information you give us with our teams at NatWest. This means you won't have to remind us about your requirements every time you get in touch.

How to register for Banking My Way

If you have Online Banking,  follow the steps below to get started.

  1. 01

    Log in to Online Banking and select 'Your details'.

  2. 02

    Go to 'Banking My Way' and select ‘Find out more about Banking My Way' from the list.

  3. 03

    Create a new Banking My Way record by choosing ‘Manage my personal settings’ and entering your requirements when prompted.

Don't have Online Banking?

If you don't have Online Banking, call us to register for Banking My Way. You can also tell us in person at one of our branches.

How to contact us

We're making it easier for you to bank with us

However you choose to bank with us, we're committed to making it easier. Take a look at some of the changes we're making to our branches, cash machines and services.

However you choose to bank with us, we're committed to making it easier

Our branches

We're improving access in branches for our customers

We're making our branches easier for everyone to access, wherever possible. Our steps have handrails, and we now have low-level writing shelves for wheelchair users.

Extra support for customers with visual or hearing impairments

We're working on ways to improve our customers' experiences in branches. These include adjusting our lighting levels and providing hearing loops at counters.

Cash machines

Cash machines adapted for wheelchair users

Our new cash machines are being installed at heights suitable for wheelchair access, wherever possible. Need a PIN number in Braille? We'll provide it free of charge.

Keyboards for customers with visual impairments

Our new cash machines have features to help our visually impaired customers, including audible tone prompts that are activated when a key is pressed.

Mail and telephone services

We're making it easier for all our customers to correspond with us

We can provide account statements, brochures, and your general correspondence with us, in Braille, large print or on audiotape.

Support for customers that need help communicating by phone

Relay UK Service (previously Next Generation Text Service) supports people with hearing and speech difficulties communicate over the phone. The service is free to use. Normal call charges apply.

Online and mobile

We're committed to making our site more accessible

We support the Web Accessibility Initiative (WAI) and our product directory has been designed to meet the WAI recommendations.

Tech that improves our customers' experiences online

Mobile or tablet users can select the accessibility options in iOS and Android when viewing this site. If you have a desktop, all major screen reader software should work. We also use keyboard shortcuts.

Something else we can help you with?

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