Forgotten your debit card PIN? We can send you a reminder to your home address. Simply fill in the online form and we'll get that out to you. If you need access to emergency cash, get in touch and we can provide a code that lets you withdraw up to £300 of your money from any NatWest, Royal Bank of Scotland, or Ulster Bank cash machine.
Withdraw cash free of charge
You can withdraw cash free of charge at any cash machine where you see the Visa sign. Other companies may charge a fee. The daily limit for cash machine withdrawals is £1,500.
If you want to withdraw more than £1,500, you can visit one of our branches. Your card can be used at any NatWest or Royal Bank of Scotland branch teller for cash withdrawals up to the available funds in the account. Cash can also be withdrawn at Post Office counters up to a maximum of £500 per day.
Need emergency cash?
If your card is lost or stolen, we'll give you a code to withdraw up to £300 of your money from any NatWest, Royal Bank of Scotland or Ulster Bank cash machine in the UK or Ireland.
Withdraw up to £300 if you are an internet or telephone banking customer, or up to £60 if you're not. You'll need to have enough money in your account and a minimum of £25 available in your account.
Find your local branch
Use the branch locator to find your local branch. The branch locator tool gives you information on opening times, branch facilities, and if required, directions from your current location.