Having problems logging in to Online Banking?

We have a number of solutions to help you. To find the right solution please read the following questions carefully.

Are you able to get to our secure website www.onlinebanking.natwest.com (opens in a new window)?

• Yes - I've successfully connected to the Online Banking website.
• No - I was unable to get the Online Banking website to load.

Are you seeing any of the following messages?

• ‘Internet Explorer cannot display the webpage’
• ‘Internet Explorer cannot display the webpage. Turn on TLS 1.0, TLS 1.1 and TLS 1.2’
• ‘Javascript must be enabled’
• Safari Browser is freezing when I try to use Online Banking