Jump to Accessibility
Jump to Content
NatWest Intermediaries
Register
Log in
Log in
Menu
Close
Close
NatWest Intermediaries
NatWest Intermediaries
Products
Products
Criteria
Criteria
Criteria & Hubs
A-Z Lending Criteria
Property and Valuation
New Build
Interest Only
Self-employed
Contractors
Buy to Let
First-time Buyer
Remortgage
Porting
Green
Scotland
Northern Ireland
Product Transfers
Additional Borrowing​
Existing Customer
Track and Switch
Income & Packaging
Calculators
Calculators
Residential Affordability Calculator
Additional Borrowing Affordability Calculator
Small Landlord & Like-for-Like Remortgage Affordability Calculator
Portfolio Landlord, First Time Buyer & Non-Owner Occupier Affordability Calculator
Placing Business
Placing Business
Help and Contacts
Help and Contacts
Service Levels
Contact Us
Forms & Guides
Latest News & Changes
Consumer Duty
Broker Portal Guidance
Back to main menu
Search
Search
Search
Search
Search
Please enter a keyword
Register
Log in
Search
Overlay
NatWest Intermediary Solutions
Service Levels: View Process Times
Service levels
View Current Process Times
ONLY FOR USE BY MORTGAGE INTERMEDIARIES
Current Processing Times (working days)
Pre-Underwriting
Day 2
Key application, collect fees, and instruct valuations
Underwriting
Day 2
New business
Product transfers
Day 2
Offer Issues – where not Straight Through Processing (STP)
Close
Assess Further Information
Day 2
Documents submitted date
Broker registrations
2 days
Following verification by your Firm/Network
Close
Telephony average wait time
1 minute
LiveTALK average wait time
10 minutes
Pre enquiries call answering time
1 minute
Ported Mortgage Illustration requests
Day 1
Request received date
Close
Cases offered within 7 days
43%
Average speed in this group = 5 days
Cases offered within 8 to 14 days
30%
Average speed in this group = 11 days
Ported Mortgage Applications
2 days
On top of our reported SLA's quoted above
Close
Next steps
View calculators
View lending criteria
View products
Login
Click here to log in
Opens in a new window